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Preparing for Your Cruise – Frequently Asked Questions


Can visitors accompany me at the port terminal or board the ship prior to sailing?


We understand that you may wish to share the excitement of your cruise with family members and friends. However, visitors are not permitted in the Disney Cruise Line Terminal or allowed to board the ship. At the terminal and once you board, photographers are on hand to capture the moment.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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