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Ports & Port Adventures Excursions – Frequently Asked Questions


Are duty-free third-party deliveries allowed in ports of call?


Due to concerns for the safety and security of our Guests, crew and ship, third-party deliveries are prohibited in our ports of call. Guests are welcome to return to the ship with purchases made in port as long as those items can be examined by ship security upon boarding.

Learn about guidelines and restrictions for duty-free shopping at the U.S. Customs and Border Protection website.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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