Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Health and Safety – Frequently Asked Questions


What procedures do you have in place to minimize the spread of illness aboard your ships?


Disney Cruise Line employs rigorous sanitation standards and consistently receives among the highest possible scores on public health inspections. We also have a comprehensive plan that outlines protocols for managing illness and we closely follow the guidance of public health officials. Some of these procedures include:

  • training for all of our Crew Members on how best to prevent the spread of illness on board
  • a health questionnaire completed by all Guests and Crew Members before boarding the ship to screen for illness
  • extensive cleaning and sanitation of common-area surfaces (e.g., handrails, doorknobs and elevator buttons) as well as of children’s facilities
  • comprehensive cleaning of all staterooms twice a day, plus additional disinfection when necessary
  • Health Centers on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses
  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
Footer Links