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Preparing for Your Cruise – Frequently Asked Questions


What is Planning Center and how do I use it?


Once you book your cruise, sign in to your Disney account and go to the Planning Center to see the details of your cruise plans unfold. In one handy place, find onboard activities for your specific cruise, see which documents you need, get a handy packing list―even check in online.

Think of the Planning Center as your personal Disney cruise dashboard!

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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