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Preparing for Your Cruise – Frequently Asked Questions


I’ve heard that I can schedule a Disney character to call me on the telephone before we leave home for our cruise vacation. What is this and how does it work?


Character Calls—complimentary, pre-recorded phone calls from select Disney characters wishing you well on your sailing—are a fun way to get the entire family excited about an approaching Disney cruise vacation. After you’ve booked your cruise, visit My Reservations under My Disney Cruise and select “Request Call” beside the Free Character Call header. This link will take you to a site where you can choose a Disney character, enter your phone number, schedule a call time and provide additional information for your Character Call. You will also have the opportunity to read about the current call policies and get answers to common questions, including what to do if you miss your call.

Please note, Guests must be 18 years of age to request a call and there is a limit of 2 calls per reservation. Character calls are available to residents of the United States, Canada (except Quebec) and the United Kingdom.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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