Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Preparing for Your Cruise – Frequently Asked Questions


What is the most secure way to carry and store valuables or medications during my cruise?


Always be cautious when carrying cash, credit cards, jewelry, cameras, personal electronics and medications. We encourage you to carry these belongings, along with any other items required for check-in or embarkation, in a day bag. Once on board, you’ll be able to store important items in your stateroom safe.

Please do not pack items of value in luggage that will not be with you at all times, such as bags checked with an airline or Disney Cruise Line luggage service. Please note that Disney Cruise Line is not responsible for lost personal items.

In addition to travel documents, find out what else to pack for your cruise.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
Footer Links