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Ports & Port Adventures Excursions – Frequently Asked Questions


What is the procedure for getting on and off the ship while we’re in port?


At most destinations, the ship docks right at the pier so you can disembark via a gangway. At some ports of call, the ship has to anchor offshore and you "tender," meaning smaller boats take you from your Disney cruise ship to the dock.

For Your Security
All adult Guests are required to show a picture I.D. and their Key to the World card to board and disembark the ship in all ports, including Castaway Cay.

In general, Disney Cruise Line security guidelines require children under the age of 18 to be accompanied by an adult Guest traveling in the same stateroom. However, a parent or guardian may sign a Parental Debarkation Authorization Form allowing their child to go ashore either unaccompanied or with another specified adult Guest. Completed forms should be returned to the Guest Services Desk, located on Deck 3, Midship.

Children participating in Port Adventures must be accompanied by a parent or guardian, unless participating in a teen-only tour.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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