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Ports & Port Adventures Excursions – Frequently Asked Questions

Q.

How do I pay for Port Adventures?

A.

Port Adventures and other booked onboard activities are charged to a Guest’s onboard account. Cancellations can be made up to 3 days prior to the cruise departure date, unless otherwise noted on a specific activity. After that time, all reservations are final and non-refundable. 

The Guest’s onboard account—not the credit card—is charged for booked Port Adventures and activities upon boarding the ship. Credit card authorizations may be checked periodically to confirm that a card’s validity or active status. 

Guests typically place a credit card on file before arriving via the online check-in process. Other options include providing a credit card at the time of embarkation or setting up a cash account.

At the end of the cruise, Guests may choose to settle their account with the credit card on file, a different card or cash.

Learn more about Disney Cruise Line Port Adventures.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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