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Photos – Frequently Asked Questions


Can I cancel my photo package?


As with all pre-arrival onboard experience bookings, cancellations can be made online up to 3 days prior to the cruise departure date. You may also cancel your order onboard before the end of the cruise, provided that you have not downloaded any digital photos while onboard or picked up your USB drive with the digital photos.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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