Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

COVID-19 Future Cruise Credit – Frequently Asked Questions

Q.

I want to take advantage of the Future Cruise Credit. Why did I receive a refund amount from Disney Cruise Line?

A.

Your Future Cruise Credit is based on your voyage fare amount (and Vacation Protection Plan amount for cruises cancelled after April 27, 2020). All other components of your reservation, including cruise Taxes, Fees and Port Expenses, will be refunded in the original form of payment method used for your reservation.

If you believe you received a full refund by mistake, please contact us at (866) 325-6685 or (407) 566-7797. Guests younger than age 18 must have parent or guardian permission to call.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
Footer Links