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Temporary Flexible Refund Policy – Frequently Asked Questions


What if someone in my sailing party has a qualifying scenario within 14 days and I do not call to change or cancel my cruise?


If you experience one or more of the qualifying scenarios on the day of embarkation, you will be denied boarding. Guests who are denied boarding will receive a Denied Boarding Voucher for the full amount of their sailing or a refund without Disney-imposed cancellation fees. Please note that travel insurance and cancellation fees imposed by third-party suppliers, including airlines, are not refundable.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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