Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Temporary Flexible Refund Policy – Frequently Asked Questions


What if someone in my sailing party has a qualifying scenario within 14 days and I do not call to change or cancel my cruise?


If you experience one or more of the qualifying scenarios on the day of embarkation, you will not be able to sail and will receive a full refund without Disney-imposed cancellation fees.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
Footer Links