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Booking & Reservations – Frequently Asked Questions


How do I provide proof of Florida residency to qualify for special offers?


To take advantage of Florida residency cruise rates, at least one adult in each stateroom must provide proof of qualifying residency within 48 hours of booking. Failure to submit qualifying identification will result in a cancellation, with applicable cancellation fees.

Proper form of verification must be sent via email to or via fax to (407) 566‑7739.

Proof of residency must be valid at the time of sailing and may include one of the following:

  • Driver's license
  • Government-issued identification card
  • Utility bill with Guest's name and address
  • Voter registration card
  • Renter's lease agreement

Note: a property deed is not considered acceptable proof of residency.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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