Family Visits Guest Services

Guest Services

Disney Cruise Line Crew Members are always available to assist you with your questions, needs and requests while you're on your cruise vacation aboard the Disney Magic, Disney Wonder, Disney Dream, and Disney Fantasy. From our dedicated 24-hour Guest Services Desk to a host of specialty services, the greatest care is taken to ensure a hassle-free vacation experience for you and your family.

Guest Services Desk
The Guest Services Desk, located on Deck 3, Midship, and the dedicated Guest Services phone line are available to you 24 hours a day. Crew members stationed at both are knowledgeable and committed to assisting you with your questions and requests.

Health Center
If you require medical assistance during your vacation, nurses and doctors at the Health Center are available to assist with your concerns and medical needs while you're on board or when the ship is in port. The Health Center is located on Deck 1, Forward and is open from 9:30 a.m. - 11:00 a.m. and 4:30 p.m. - 7:00 p.m.

Port Adventures Desk
Crew Members at the Port Adventures Desk are on hand to answer your questions and provide you with detailed descriptions of available shore excursions. They can help you make reservations for your desired excursions here, too.

Laundry Services
Take advantage of full-service laundry and dry cleaning, available with pickup from your stateroom. Guest 24-hour self-service laundry areas located on Decks 2, 6 and 7 on the Disney Wonder and Disney Magic or Decks 2, 5, 6, 7, 8, 9, and 10 on the Disney Dream and Disney Fantasy are available for a nominal fee. Simply use your Key to the World card to operate washers, dryers and to purchase detergent and dryer sheets in these locations. Complimentary ironing equipment is also available.

Operating hours vary occasionally, so check your Personal Navigator—Disney Cruise Line's daily newsletter detailing all there is to see and do—while onboard for specific times.

Did You Know?

In addition to providing assistance with your cruise inquiries, the Guest Services Desk also offers foreign currency exchange and personal check cashing up to $100.

Fun Facts & Tips

There is an extra charge for express laundry service.

Detergent and fabric softener is available for purchase at the self-service laundry.

A physician and nurse are on call 24 hours a day.

For safety reasons, irons are not allowed in staterooms.

 

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